Our standard turnaround is 3–5 business days from receiving your photos and details. If you need the tribute sooner, our 24-hour rush service is available on all packages for an additional fee. Simply let us know when you book and we will prioritise your order immediately.

There is no minimum. We are skilled at creating beautiful, respectful tributes from even a small collection of photos. Our team can supplement with thoughtful design, text, and music that tell your loved one's story. Please do not let a limited photo collection hold you back from reaching out.

One of our team will contact you — usually within the hour during business hours — to arrange a brief consultation. From there, we guide you through uploading your photos and sharing the details that matter. You are never left wondering what comes next; we walk with you through each step.

Yes. We include revisions as part of the process. Before we finalise anything you will have the opportunity to review a preview and request changes to text, photo order, music, or pacing. Your satisfaction — and your family's peace — is what matters most to us.

Yes. We partner with funeral homes across Australia who recommend our service to families in their care. If your funeral home is coordinating on your behalf we are experienced in working directly with them to reduce the burden on your family. We also work directly with families who come to us independently.

Please call us directly as soon as possible. We will do everything we can to accommodate same-day or emergency requests. Our 24-hour rush service is built exactly for moments when time is critical — and we understand how critical these moments are. Reach us at +61 [phone number] for urgent enquiries.

Your privacy is something we take with the utmost seriousness. All photos and personal information are uploaded through a secure, encrypted portal and used solely to create your tribute. We do not share, publish, or distribute your materials in any form without explicit written permission. Your content is deleted from our systems after delivery unless you request otherwise.

Every package includes a fully custom animated tribute video, a physical USB keepsake, a high-quality digital file ready to screen at the service, a consultation with our team, and revisions until it feels right. There are no hidden costs. The only addition is the optional 24-hour rush fee if you need express delivery.

Absolutely. We encourage families to share their loved one's favourite songs or any music that feels meaningful. We also have a curated library of respectful, royalty-free pieces if you would prefer us to choose something appropriate. We will always present music options for your approval before finalising.