Terms & Conditions

Last updated: April 2025

Please read these Terms and Conditions carefully before booking a consultation or engaging the services of Revival Media. By booking a consultation or submitting an intake form you agree to be bound by these terms.

1. About Us

Revival Media ("we", "us", "our") is an Australian tribute video production service. We create personalised animated tribute videos for families and individuals to commemorate and celebrate the lives of loved ones. Our principal place of business is in Australia.

For enquiries: tributes@revivalmedia.au

2. Services

We provide custom tribute video production services, which may include:

  • Free initial video consultation to understand your needs
  • Photo and media collection and processing
  • AI-assisted image enhancement (upscaling, colourisation)
  • Animated tribute video composition and editing
  • Delivery of the finished video via digital means and/or physical USB keepsake
  • Revisions as agreed during the consultation process

The exact scope of services, deliverables, and timeline will be confirmed in writing following your consultation.

3. Consultations and Bookings

3.1 Consultations are offered free of charge and carry no obligation to proceed with a paid service.

3.2 By booking a consultation you are reserving a time slot for a video call with our team. Please arrive promptly at the scheduled time (AEST).

3.3 If you need to cancel or reschedule, please notify us at least 24 hours in advance via email. Late cancellations or no-shows may result in a loss of the reserved slot.

3.4 We reserve the right to reschedule a consultation if an unforeseen circumstance prevents us from attending. We will provide reasonable advance notice where possible.

4. Quotes and Payment

4.1 All prices quoted are in Australian Dollars (AUD) and inclusive of GST where applicable.

4.2 A formal quote will be provided following your consultation. No payment is required until you formally accept a quote in writing.

4.3 Once a quote is accepted, a deposit (as specified in the quote) is payable before production commences. The balance is due upon completion and before final file delivery.

4.4 We accept payment via bank transfer or such other methods as we may specify. Payment terms will be stated on the invoice.

4.5 If payment is not received by the due date, we reserve the right to suspend work and withhold delivery of finished files until payment is made in full.

5. Client-Supplied Materials

5.1 You are responsible for supplying all photos, videos, and other materials ("Client Materials") required to produce your tribute. The quality and completeness of Client Materials directly affects the quality of the finished tribute.

5.2 You warrant that you have the right to use and supply all Client Materials, and that doing so does not infringe any third-party intellectual property rights, privacy rights, or any applicable law.

5.3 We accept no liability for any loss or damage arising from corrupted, low-quality, or incomplete Client Materials.

5.4 Original Client Materials (physical or digital) remain your property at all times. Physical originals, if sent to us, will be returned in the same condition as received, subject to reasonable postage costs.

5.5 We will treat all Client Materials with the utmost care and confidentiality. Materials are used exclusively for the purpose of producing your tribute and will not be shared with third parties without your written consent.

6. Production and Turnaround

6.1 Indicative turnaround times will be provided at the time of quoting. Timelines are estimates only and may be affected by the volume and quality of Client Materials received, the complexity of the project, or other circumstances outside our control.

6.2 We will keep you reasonably informed of progress and notify you promptly of any anticipated delays.

6.3 Rush or expedited production may be available at an additional cost, subject to our current workload. Please discuss your deadline requirements during consultation.

7. Revisions

7.1 The number of revision rounds included in your package will be stated in your quote. Additional revisions beyond the agreed allowance may be charged at our standard hourly rate.

7.2 Revision requests must be submitted clearly and in writing. We will incorporate reasonable requests that fall within the original project scope.

7.3 Requests that materially change the project scope (e.g. a significant change of music, style, or structure) may be treated as a new project and quoted separately.

8. Delivery

8.1 Finished files will be delivered digitally (via a secure download link or such other means as we agree) once payment has been received in full.

8.2 If a physical USB keepsake is included in your package, it will be dispatched by standard post to the address provided. Risk passes to you upon dispatch.

8.3 We are not responsible for delays caused by postal or courier services.

8.4 You are responsible for downloading and backing up your finished files. We will retain a copy for a period of 30 days following delivery, after which files may be permanently deleted.

9. Intellectual Property

9.1 Upon receipt of final payment, we grant you a perpetual, non-exclusive, royalty-free licence to use the finished tribute video for personal, non-commercial purposes (including sharing with family and friends, screening at memorial services, and uploading to private social media accounts).

9.2 Commercial use of the finished video (including broadcast, sale, or use in advertising) requires our prior written consent and may attract additional fees.

9.3 We retain the right to display a brief, watermarked excerpt of the finished tribute in our portfolio or marketing materials, unless you notify us in writing that you object to this use. We will always handle any such use with sensitivity and dignity.

9.4 All production methods, software tools, workflows, and proprietary processes used in creating your tribute remain the intellectual property of Revival Media.

10. Music and Third-Party Licences

10.1 Where music is included in your tribute, we will use tracks that are either licensed for commercial use or supplied by you. You are responsible for ensuring that any music you request is appropriately licensed for use in the tribute.

10.2 We accept no liability for any claim arising from the use of music or other third-party content that you have requested or supplied.

11. Sensitive Content and Dignity

11.1 We handle all tributes with compassion, discretion, and respect. We will not produce content that is discriminatory, defamatory, or otherwise unlawful.

11.2 If Client Materials contain sensitive content (e.g. graphic images), please inform us in advance so we can handle them appropriately.

12. Cancellation and Refunds

12.1 If you wish to cancel a confirmed project, please notify us in writing as soon as possible.

12.2 If cancellation occurs before production has commenced, your deposit will be refunded less any reasonable administration costs incurred.

12.3 If cancellation occurs after production has commenced, we reserve the right to retain the deposit and to invoice you for work completed to date, up to the full quoted price.

12.4 We reserve the right to cancel a project if we are unable to proceed for reasons outside our reasonable control. In such a case, any amount paid and not yet applied to work completed will be refunded.

13. Limitation of Liability

13.1 To the maximum extent permitted by law, our total liability to you (whether in contract, tort, or otherwise) arising out of or in connection with any project is limited to the total amount paid by you for that project.

13.2 We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of data, or loss of opportunity, even if we have been advised of the possibility of such loss.

13.3 Nothing in these terms limits or excludes any rights you may have under the Australian Consumer Law that cannot be excluded by agreement, including guarantees as to acceptable quality and fitness for purpose.

14. Privacy

Your personal information and Client Materials are handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be published on this page. Continued engagement of our services after any update constitutes acceptance of the revised terms. Changes do not affect projects already formally agreed and in production at the time of the change.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising under these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

17. Contact

If you have any questions about these Terms and Conditions, please contact us: